Wolverhampton-based care service rated inadequate
A care service in Wolverhampton has been rated inadequate after residents were put at risk of harm.
1st Class Care was handed the rating earlier this year after CQC inspectors found that the level of care had “seriously deteriorated”.
The service, which was based on Coalway Road, in the Merry Hill area of Wolverhampton, was rated as inadequate for how safe, effective and well-led it was, and deemed “requires improvement” in how caring and responsive it was. It is now thought to have closed down.
The business acted as a ‘domiciliary care service’, meaning that it provided care for people living in their own homes.
At the time of the inspection, it was caring for five elderly people including people with dementia and physical disabilities.
The latest inspection took place on March 5 and the report was published on May 8.
It stated: “The quality of care people received had significantly deteriorated since the last inspection.
“Poor risk assessment and management meant people had been placed at risk of avoidable harm.
“Some people had experienced harm because of poor practice and ineffective governance systems and processes.
“Staffing levels were not sufficient to support people to lead full and active lives.
“The provider had failed to escalate incidents or allegations of concern to relevant third parties.
“Shortly after the inspection the provider submitted an application to cancel their registration with us and advised they planned to close the service from May 2019.”
This comes after the service was last inspected in April 2017.
At the time it was rated ‘good’ across the board and was praised for how “kind and caring” staff were.
Their previous report read: “The provider had created an open and transparent culture within the service. Staff were encouraged to share any issues and feedback with the provider.
“The provider had quality assurance and audit systems in place to identify areas of improvement required within the service.
“People were supported by a staff team who were kind and caring in their approach. People were supported to make choices about the care they received and to maintain their independence. People’s privacy and dignity was protected and promoted.”
Owner of the care home, Thelma Greensill, has been contacted for comment.
